Privacy Policy

1. Introduction

Welcome to The Come Up ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thecomeup.net (the "Site") and use our services.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an Account: Email address, password (encrypted), and your publicly available streaming platform username
• Contact Us: Name, email address, and any information you include in your message
• Participate in Promotions: Information required to enter and fulfill prizes

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect:

• IP address and general location data
• Browser type and version
• Operating system
• Referring URLs and pages visited
• Time and date of visits
• Device information

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process your participation in our lottery/giveaway events
• Send you email communications (verification, notifications, updates)
• Respond to your inquiries and provide customer support
• Improve our Site and services
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our Site (e.g., email services, hosting)
• Legal Requirements: When required by law, subpoena, or legal process
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit permission

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of passwords and sensitive data
• Secure HTTPS connections
• Regular security assessments
• Limited access to personal information

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at privacy@thecomeup.net

8. Third-Party Links

Our Site may contain links to third-party websites, including streaming platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

10. International Users

Our Site is operated in Canada. If you are accessing the Site from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada in accordance with Canadian privacy laws.

11. Canadian Privacy Rights (PIPEDA)

Canadian residents have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to access your personal information, request corrections, and withdraw consent. We are committed to complying with Canadian privacy legislation. We do not sell personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

The Come Up
Email: privacy@thecomeup.net